We know it can be distressing when you are the potential victim of fraud. To help make it easier for you to report your fraud claim to us, we have the option for you to submit your claim via an online form.
If you have a transaction/charge appearing on your account that may not be yours, you can find information on how to raise a dispute here.
If an application has been made or an account opened in your name without your knowledge or consent, please complete the form here and our specialised Application Fraud Team will investigate.
The details you provide in this form will help us understand the extent of the fraudulent activity, provide support, and enable us to correct any inaccurate information that may have been reported to the credit reporting bodies (Equifax, Centrix & Illion).
You may want to consider contacting each of the credit reporting bodies to obtain a copy of your credit report to see if there are any other credit enquiries that you don’t recognise as being yours. You may also consider requesting the relevant credit reporting bodies to place a suppression or ban on your credit report, which prevents any other party from accessing your credit report or adding new information to it for a set period of time.
If you are a victim of fraud, please report the matter to the police. You can do this by lodging a report with your local police – make sure you ask for a police report or reference number. If the fraudulent activity occurred online, you can also report it via this link: https://www.police.govt.nz/use-105