The Latitude Gem Finance Servicing Portal. makes it easy to manage your loan online. Once registered, you’ll be able to:
- View loan details, including your balance, minimum payment amount and due date, loan term and interest rate.
- View statements, including any additional statements you’ve requested.
- View internet banking payment details.
The Latitude Gem Finance Servicing Portal is for loans only. If you have a Latitude credit card, you cannot access it via this portal - click here to find out how you can manage a credit card account online.
Who can register?
- Primary borrowers can register and access the portal. If you're the primary account holder, you would have received an email with registration instructions.
- Joint account holders (co-borrowers) cannot register at this stage.
How to register and set up access?
Ready to get started? Click here to access the portal and follow these steps:
- On the registration page, enter your date of birth and account number (provided in the email) and select Sign up.
- You will receive an email with a 4-digit passcode - enter the Email verification and click Verify passcode.
- We will send you a Welcome to LatitudeMoney email with a link to set-up your password.
- Click the setup link and follow the prompts to set up your password.
Having trouble resetting your password?
If you've received your password reset email but you're still having issues, it might be due to an expired link.
Here’s what to do:
- Expand the full email thread – Some email apps group all password reset emails together.
- Check the timestamps – Look for the most recent password reset email.
- Click the link in the latest email only – Older links may have expired and won’t work.
Having trouble registering?
If your date of birth isn’t recognised or you’re experiencing issues logging in, please contact us on 0800 422 898 between 9.00am and 6.30pm (Monday - Friday) and we’ll help you get set up.