We can organise a refund when:
- You’ve made a payment to your account in error
- You’ve paid more than your minimum monthly payment by mistake
- The money was paid into a suspended/inactive account
If you would like a refund for a completed payment, simply fill in Request a Refund Now form.
Things to keep in mind
- Once processed, refunds to your bank account can take up to five business days to show on your account.
- We can process a refund for any amount if we have your bank account details on file, and we have used the bank account details more than 30 days ago.