If you can’t make your regular repayments due to an unexpected life event, our Customer Financial Assist Team is here to support you. Complete your application for hardship assistance online using this form as soon as possible so we can review your circumstances in order to enter into a suitable arrangement.
Examples of unexpected life events may include (but are not limited to):
- Injury or illness
- Unemployment or a reduction in income
- Relationship breakdown
- Domestic violence
- Financial abuse
Where we are able to offer a hardship solution we will:
- Tailor this to your personal circumstances
- Assess what you can afford to pay and
- Stop collections calls or letters while the hardship agreement is maintained.
Do you have Insurance on your account?
Depending on your cover, you can make a claim through our online application form.
You can check if you have Insurance on your Credit card statement. For personal loans, details were included in the Personal Loan Agreement Incorporating Disclosure Statement provided to you when you accepted the loan.
If you have an approved claim and need to provide further evidence, upload it now.
Financial counselling resources and support services
It’s important when your financial circumstances change to talk to someone to get help, support and guidance. As well as talking to us, we’ve put together some resources below you may find helpful.