We understand that Coronavirus (COVID-19) is having an impact on our community and that it could affect your financial wellbeing. That’s why we have put together a plan to help our customers.
It builds on the offer of help we always have in place and includes assistance if you, as a customer of Gem, are affected by COVID-19. The additional COVID-19 support may include:
- Reduced monthly payments
- Reduced interest on Credit Cards, Personal loans and Motor loans
What to do if you need help as a result of COVID-19
We are here to help you during this uncertain time. Right now, this means we’re answering a lot of queries from people who need to contact us, so our wait times are longer than usual. If you contact us, please understand we are doing our best to get to you as soon as we can.
During this period our preference is that you complete your application for hardship care assistance online using the form below.
Do you have Insurance on your account?
Depending on your cover, you can make a claim through our online application form.
You can check if you have Insurance on your Credit card statement. For personal loans, details were included in the Personal Loan Agreement Incorporating Disclosure Statement provided to you when you accepted the loan.
If you have an approved claim and need to provide further evidence, upload it now.
In the meantime, you can still apply for Hardship Care while you make an insurance claim.