How do I download the app?
On your mobile phone, find the App Store (iPhone) or Google Play (Android) icon. Then use the Search button at the bottom right (iPhone) or top right (Android) of the screen to look for the app. Select the app ‘Latitude’ and select Get (iPhone) or Install (Android).
You’ll need internet access to download and use the app. iPhone users must have at least iOS 14 or above. Android users must have at least Android 7.0/ Nougat or above.
Setting up a Latitude ID
What is a Latitude ID and don’t I already have one you might ask?
A Latitude ID is unique to the app. It allows us to link all of your Latitude accounts so you can see and manage them from the home screen on the app.
Signing up is super easy all you need is:
- Your name
- Email Address
- A unique password
- Date of Birth
- Credit Card or Account number
- And a one-time code will be sent to the mobile number on our records
Now your ready to start linking your accounts!
How do I link Gem credit cards to my Latitude ID?
To link a Gem credit card, you will need to enter your card or account number and date of birth. You will then be sent a SMS verification code to the mobile number we have on record.
As an added security measure, we will check that the names on all accounts are identical (these may need to be updated otherwise). If there are any discrepancies in details between any accounts, you will need to get in touch to update your details.
How long is my email and SMS verification number valid for?
The registration verification code that has been sent to the email you provided is valid for 24 hours. The link account SMS verification code is valid for three minutes.
What should I do if I haven't received my SMS verification?
To ensure you receive your SMS verification during the account linking process, you will need to make sure the mobile number associated with that particular card is up to date.
If you have updated the mobile number, you will need to wait 24 hours to re-attempt linking your account.
Can I still link my credit card if it's not activated?
Yes, you will still be able to link your credit card through the Latitude Mobile App, even if it is not yet activated.
Why is the app not available in my country?
If you are not able to download or update the Latitude Android app you may be using a Play Store country that is not supported. This is common if you have recently moved to Australia or New Zealand; follow these instructions to update your Play Store country.
Have more questions about our Mobile App? Click here to find out more.