Misplaced your card? No worries – just lock your card.
Using the Mobile App
This simple and easy feature is a toggle button available in the Manage Account menu on the Mobile App.
Using the Latitude Service Centre
If you don't use our Mobile App, you can also temporarily lock your card online via the Latitude Service Centre under the Manage My Account section.
When this feature is toggled on, transactions will be blocked from taking place on your primary card and account. Once you have your card back - you can toggle it off and you are back in action.
What transactions are blocked?
The lock generally prevents transactions including:
• Most card transactions (including contactless, online, and digital wallet)
• Promotional offers
• ATM transactions
• May also prevent some recurring instalments and scheduled transactions.
Note: Ongoing arrangements (such as direct debits) may potentially go through while the card is locked.
This lock will temporarily block most transactions on your primary card only (which is linked to your Latitude ID). It will not block transactions for your additional cardholder.
Frequently asked questions
Can I use my digital wallet when my card is temporarily locked?
Temporarily locking your card prevents the use of the physical and digital card, as well as online purchases, ATM and international transactions.
I have direct debit set up to pay my Latitude account, will this continue when I temporary lock my card?
Yes, your direct debit payments will continue to be processed as per schedule.
If your card or phone is lost or stolen, please contact Gem Customer Service for assistance.