Where can I find my loan account number?
Your account number can be found at the top of your statement or welcome pack that you would've received when you were approved.
I have a joint personal loan, can we all link our account to the Latitude App?
Yes, each person on the loan can link the account to their Latitude ID in the Latitude App. They can do this using their account number and date of birth. If you and your joint account holder have the same date of birth, the App will request more information to verify your identity.
I have just re-financed my personal loan, do I need relink my new account to the Latitude App?
Yes, if you re-financed your personal loan you will need to link that new personal loan into the Latitude App.
Where can I find fees and charges associated with my loan account?
For fees associated with your Gem personal loan, visit gemfinance.co.nz.
Can I see if I am behind in repaying my personal loan?
The Latitude App will show your current balance and monthly repayment amount. We will contact you if you fall behind in your repayments. Alternatively, feel free to call us via the Contact Us section if you have concerns about your repayments.