Didn’t receive your email verification code?
- Check your inbox and junk/spam folders.
- Confirm your email address is correct.
- Resend the code to your email (you can try up to five times).
Locked out of SMS verification?
If you enter the SMS code incorrectly more than five times, you'll be locked out for five minutes. After that, you can try again.
Trouble linking another account?
You can link multiple accounts to your Latitude ID, as long as your personal details match across all accounts. If your details differ (e.g. using an abbreviation on one account), you’ll need to update them first. Contact us to align your details.
Can't link your Gem card using the card number?
- Check if the account is already linked to another Latitude ID (email).
- Try linking using your account number instead (found on your statement).
Want to change your Latitude ID (email) linked to the Latitude Service Centre or App?
To update your Latitude ID (email), we’ll need to unlink your account from the old one. Contact us to make this change.