You can reset your Latitude ID login details online without having to call us.
How to reset your password
- Go to the Latitude Service Centre login page or open the Latitude App.
- Click Forgot password?
- Enter your email address – we’ll send you a 6-digit code
- Enter the code from your email, then create your new password
Tip: If you saved your old password, be sure to update it with the new one so you can log in smoothly next time.
Keep your password safe
To protect your account, we recommend the following:
- Don’t save access codes on shared or personal devices
- Don’t write your password down
- Avoid using personal information in your password
- Never share your password
- Change your password regularly
Changed your email address?
If you no longer use the email linked to your Latitude ID, give our team a call. We’ll help unlink your account so you can set it up with a new email address.
Make sure your contact details are up to date so we can always stay in touch.