Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd were formerly owned by Latitude Financial Services.
Please note that effective from 31 May 2023, Hallmark Life Insurance Company Ltd and Hallmark General Insurance Company Ltd are part of the St Andrew's Insurance Group.
Latitude no longer offers consumer credit insurance to new customers. Existing insurance policies continue to be provided by Hallmark Insurance.
For claims relating to Price Protection, Merchandise Protection or a Stolen Card:
- To make a new insurance claim click here
For all other claim enquiries:
- Contact Hallmark Insurance on 0800 220 999 or
- Email: claims@hallmarkinsurance.com.au or
- Check the website: www.hallmarkinsurance.co.nz
For queries about your Insurance Products on an LFS Credit Card, LFS Personal Loan or other Hallmark insurance products:
- Contact Hallmark Insurance on 0800 220 999 or
- Email: customerservice@hallmarkinsurance.com.au or
- Check the website: www.hallmarkinsurance.co.nz
To cancel an Insurance policy on your LFS Personal Loan or Term Life:
- Contact Hallmark Insurance on 0800 220 999 or
- Email: customerservice@hallmarkinsurance.com.au or
- Check the website: www.hallmarkinsurance.co.nz
To cancel an Insurance policy on your LFS Credit Card:
- Please use the Insurance Cancellation Form
Hallmark Insurance aims to deliver excellent products and great service, but if they do not meet your expectations, the Hallmark Insurance team wants to hear from you.
To raise a complaint relating to your policy:
- Contact Hallmark Insurance on 0800 220 999 or
- Email: complaints@hallmarkinsurance.com.au or
- In writing:
Complaints Team
Hallmark Insurance
PO Box 108022
Newmarket, Auckland 1149 - Check the website: www.hallmarkinsurance.co.nz
If you have a complaint about the way your policy was sold to you:
- Raise a complaint request directly with Latitude Financial Services.
If you need assistance to pay your Hallmark Insurance premiums:
- Contact Hallmark Insurance on 0800 220 999 or
- Email: customerservice@hallmarkinsurance.com.au or
- Check the website: www.hallmarkinsurance.co.nz