Product Enquiries
Credit Cards
- Within New Zealand: 0800 500 505
- Mon to Fri: 9am – 6:30pm (NZST)
- Sat: 11am – 8pm
- Sun: Closed
- When overseas call: +64 800 500 505
Personal Loans
- Call 0800 422 898
- Mon to Fri: 9:00am – 6:30pm (NZST)
- Sat & Sun: Closed
Additional Support
Hardship & Financial Difficulty
If you’re having trouble making repayments, it’s best to get in touch as soon as possible. We have a dedicated Hardship Care Team to assist.
Support is available for customers who are in a uniquely vulnerable position as a result of the cyber-attack incident. Our dedicated contact centre teams will be able to provide direct access to the support we have available.
Complaints
It’s great to hear when we’re doing things right but we also want to know when you’re not satisfied so we can fix it.
Call us on the relevant product numbers above or click here.