Need to contact us? We’re here to help!
If you need to get something done quickly, our range of self-service options across the Latitude mobile app and Online Service Centre are designed to make your life easier.
Our Online Support is also full of useful information along with quick and easy forms for you to get in touch with our dedicated specialists without spending time on the phone.
Want to chat? Click the Chat icon in the bottom right corner of the page.
(Business hours: 8:00am - 6:30pm (NZST) Monday to Friday)
Just want to speak to us on the phone? We’ve listed some information to help you get in touch:
Lost or Stolen Cards
Within New Zealand: 0800 500 505 (anytime)
When overseas call: +64 800 500 505 (anytime)
Hardship and Financial Difficulty
If you’re having trouble making repayments, it’s best to get in touch as soon as possible. We have a dedicated Hardship Care Team to help you.
Complaints and Compliments
It’s great to hear when we’re doing things right but we also want to know when you’re not satisfied so we can fix it.
Call us on the relevant product numbers below or click here.
- Call 0800 422 898, Mon to Fri: 8:30am – 6:30pm (NZST)
- Call 0800 55 55 33, Mon to Fri: 8:30am – 6:30pm (NZST)
- Within New Zealand: 0800 500 505
- When overseas call: +64 800 500 505
- Mon to Fri: 10:30am – 6:30pm (NZST)
- Call 0800 220 999, Mon to Fri: 10:30am - 7pm (NZST)
Click here for Genoapay Support.