We may ask you to send us documents to help manage or update your credit card account. This could include:
- Name change documents
- Address change documents
- Direct debit forms
- Proof of payment
- Death certificates
- Other servicing-related documents
You can upload them securely using our online File Uploader.
How to upload your documents
Follow these steps to upload your documents safely:
1. Click here and select Upload your documents for your specific product.
2. Login to your account using your Mobile number or Email address and click Next.
3. We’ll send you a verification code for authentication. Enter your verification code and click Verify.
4. Under the Verify your documents section, choose Upload bank statements/other documents.
5. Enter your account number and select your document type as Other from the drop-down. You can:
- Drag and drop files into the uploader, or
- Select files manually to upload
If a file isn’t valid, you’ll be prompted to upload a valid version.
6. Click Submit to upload. You’ll see the upload progress and get confirmation once your documents are received.