Credit Cards

Interest Free Shopping with Gem Visa Credit Card

• Your Guide to Receive 6 Months Interest Free on $250+ Purchases within 30 Days
• Long Term Interest Free Shopping with Gem Visa (6 month terms or more)

Important Credit Card Updates

• Important Changes to Your Gem CreditLine Credit Card from 1 June 2026
• KYC Document Upload – Residency Verification for Suspended Accounts
• Gem Visa Changes: FAQs
• Important Changes to your Gem Visa Conditions of Use
• Gem CreditLine Changes: FAQs
• Credit Card Pricing Changes

Setting Up Your New Card

• Activate Your Card
• Additional Cardholders
• Changing Your Credit Card PIN
• Setting Up your Digital Wallet
• Switch to Online Statements

Using the Latitude Service Centre and Latitude App

• Accessing the Latitude App
• Pay My Account in the Latitude App & Latitude Service Centre
• Make a Payment to a Plan on the Latitude App & Latitude Service Centre
• Using the Inbox Feature on the Latitude App & Latitude Service Centre
• Temporarily Lock Your Credit Card
• Paying with a Debit Card via the Latitude Service Centre or Latitude App

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Account Maintenance

• Appointing or Removing a Power of Attorney
• Report a Lost, Stolen or Damaged Card
• Uploading Servicing Documents Securely
• Notifying Latitude of a Deceased Account Holder
• Understanding Credit Card Fees and Charges
• Update Your Personal Details

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Payments & Refunds

• How do I pay my credit card account?
• Understanding your Gem Visa Refunds for Returned Goods
• Managing Your Direct Debit
• Credit Card Payment FAQs
• Requesting a Credit Card Payout Figure
• Find a Missing Payment

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Transactions & Purchases

• Understanding your Gem Visa Statement
• Safer Online Shopping with 3D Secure Verification
• Applying for a Balance Transfer Offer
• Accounts or Application Fraud
• Disputing a Transaction