Before you get started, here are a few things to know:
- Payments: You can check payments have been made successfully by logging on to the Latitude App or Latitude Service Centre.
- Account Closure: If you've closed your account, you’ll receive an email confirmation within 24 hours.
Requesting a Letter via the Latitude Service Centre or Latitude App
- Log in to the Latitude Service Centre or Latitude App.
- Navigate to Manage Account, then click Request a Digital Letter.
- Choose the letter you’d like to receive.
- Enter your details and click Request letter to confirm.
Requesting a Letter Using the Online Form
Simply complete our Request a Letter form, and we’ll take care of the rest.
There is a variety of standard letters available, choose the one you’d like to receive:
- Account closure confirmation
- Credit limit decrease confirmation
- Account balance confirmation
- No activity letter
- Payment received (specify the date and the amount of the payment you want to confirm)
- Payout figure (specify the date of the final payment)