Closing Your Credit Card Account

You can request to close your credit card account online using the Latitude App or Latitude Service Centre.

Using the Latitude App

1. Open the app and select your card.
2. Tap on the menu on the top right-hand corner.
3. Under Manage Account, select Close Account Request.
4. You’ll need to enter your personal details and submit your request.

Using the Latitude Service Centre

1. Log in and click on Manage Account from the menu on the left.
2. Scroll down and select Close Account Request.
3. You’ll need to enter your personal details and submit your request.

Before You Close Your Account

Please keep the following in mind:

• Any outstanding balance must be paid in full before your account can be closed.
• If you have a credit balance, you must raise a refund request first, so we know where to return the funds.
• Make sure you update any direct debits or recurring payments linked to this card before closing your account.
• Once your closure request is processed, your card will become inactive and your account cannot be reopened. If you decide you'd like a Latitude credit card in the future, you'll need to submit a new application and will be subject to our lending criteria.