What is the Inbox feature in the Latitude App?
From May 2025, you’ll see a new Inbox in your Latitude App and on the Latitude Service Centre - all designed to make it easier to stay on top of key messages from Latitude.
Here’s what you need to know:
- Look for the envelope icon on the main Account Overview screen.
- A red dot means there are unread messages.
- You can mark messages as read/unread or delete them — note that deletion is permanent.
- Some messages will include links that take you straight to features like Make a Payment.
- If you have multiple accounts you can use the Account Selector dropdown to switch between Inboxes.
- Each inbox will only have messages related to that account, you'll need to switch between Inboxes to view all messages
- The number shown beside each product indicates the number of unread messages only.
- You’ll see an Empty State if there are no messages.
- The inbox is consistent across both the App and Latitude Service Centre — deleting a message in one will remove it from the other too.
What types of messages will appear in the Inbox?
You'll see the following communication types:
- A digital onboarding checklist
- Statement notifications
- Reminders for payment due dates