Changing Your Credit Card PIN

You can set or change your credit card PIN anytime using the Latitude App or Latitude Service Centre.

To complete the change:

• Your card must be activated.
• Your mobile number must be up to date on your account so you can receive verification codes.

Latitude App

1. In the Latitude App, select the card you'd like to update.
2. Tap the menu icon (top right), then tap Manage Card.
3. Choose Set or change card PIN.
4. Enter your new 4-digit PIN, then re-enter to confirm.
5. You’ll receive a verification code via SMS to your registered mobile number. Enter the code to complete the PIN change.

Latitude Service Centre

1. On the Latitude Service Centre, select Manage Account and select your card.
2. Click on Set or change my PIN.
3. Enter your new 4-digit PIN, then re-enter to confirm.
4. A verification SMS will be sent to your registered mobile number. Enter the code to finish the process.

Gem CreditLine: You can't change your Gem CreditLine PIN online. Please visit any Westpac branch with a valid photo ID to update.

Helpful Tips

• You don’t need your current PIN to set a new one - just complete the SMS verification process.
• Only the primary cardholder can update the PIN.
• If you can’t access your account online or don’t have an active mobile number registered on your account, please contact our Customer Service team on 0800 500 505.
• Choose a PIN that’s hard to guess. Avoid using:
  • Your date of birth
  • Repeating digits (e.g. 7777)
  • Sequences (e.g. 1234)
• Don’t write your PIN down or share it with anyone.